REFUND & CANCELLATION POLICY (Online Orders)
Barrios Kitchen.Bar.Social (“Barrios,” “we,” “us”)
Effective date: January 1, 2026
Applies to online orders for Party Trays and Catering placed through barrioshfx.ca (the “Site”).
1) Important: Perishable, made-to-order food
Most Party Trays and Catering items are prepared fresh and often involve advance ordering, staffing, and ingredient purchasing. For that reason, refund eligibility depends on when you cancel (before or after preparation begins).
2) When your order is “confirmed”
Your order is considered confirmed as follows:
Credit card / Affirm / Klarna: confirmed when payment is approved/processed.
Direct Payment Link: confirmed only after the secure link payment is successfully received.
Interac e-Transfer: confirmed only after the e-Transfer is successfully received.
Pay on Pickup: your order may require identity verification prior to pickup. Payment must be completed at pickup. If verification is not completed (or fails), we may cancel the order.
3) Party Trays: cancellations & changes
A. Cancel/change before preparation begins
You may cancel or request changes before we start preparing your order. We recommend giving 24–48 hours’ notice (where possible) to ensure we can accommodate changes.
If you cancel before preparation begins, you’ll receive a full refund of amounts paid for the food items (see Section 7 for how refunds are issued by payment method).
B. Late cancellations / after preparation begins
Because the order is made-to-order and perishable:
If you cancel after preparation has started, no refund is available (except where required by law).
No-shows (not collecting at the scheduled pickup time) are treated as late cancellations and are not refundable.
4) Catering: cancellations, changes & deposits
Catering may require custom planning and may involve a deposit.
A. Deposits (if required)
Cancel 7+ days before scheduled service/pickup: deposit refunded.
Cancel less than 7 days before scheduled service/pickup: deposit is non-refundable (to cover planning, staffing, and purchasing commitments), except where required by law.
B. Final headcount / changes
We may set a change deadline (commonly 72 hours before service). After the deadline, reductions may not be refundable.
C. Cancellation within 72 hours
Cancellations within 72 hours of the scheduled service/pickup are typically non-refundable, except where required by law.
5) Pickup issues, verification, and unconfirmed orders
A. Identity verification (Pay on Pickup)
For security reasons, Pay on Pickup orders may require identity verification prior to pickup (for example, by messaging our Facebook or Instagram page with a screenshot of your order confirmation). If verification isn’t completed, we may refuse release of the order or cancel the order.
B. Unpaid Direct Payment Links / e-Transfers
If payment isn’t received within 24 hours, your order is not confirmed and may be cancelled.
6) Incorrect orders / quality concerns
If something is incorrect (wrong item) or there is a quality/safety concern, contact us as soon as possible (ideally within 4 hours of pickup/delivery, and no later than 24 hours).
If we confirm an issue, we’ll offer one or more of:
replacement (where possible),
store credit, and/or
partial/full refund (depending on the issue and what’s still possible with perishable food).
7) How refunds are issued (by payment method)
Credit cards: refunded back to the original card.
Affirm/Klarna: refunds are processed back through the provider and applied according to the provider’s timelines and terms (processing time can be longer than standard card refunds).
Direct Payment Link: refunded back to the original payment method used through the link.
Interac e-Transfer: refunded via e-Transfer to the sender (or another method we agree on if needed for security/accuracy).
Pay on Pickup: if you haven’t paid yet, there is nothing to refund. If you paid at pickup by card, refund goes back to that card.
8) Refund timing
Approved refunds are typically processed within 5–10 business days (bank/provider timelines vary).
Where an online contract is cancelled in a way that triggers Nova Scotia’s Internet Sales Contract refund requirements, we will follow the statutory timeline (Nova Scotia law requires the supplier to refund within 15 days from the date of cancellation in those situations). (Government of Nova Scotia)
9) No resale / perishable goods
Because food items are perishable and cannot be resold, we generally do not accept returns after pickup/delivery, except for confirmed issues under Section 6 or where required by law.
10) Your legal rights (Nova Scotia)
This policy is intended to clearly explain our practices. It does not limit any rights you may have under Nova Scotia law, including consumer protection rules for online contracts. (Government of Nova Scotia)
11) Contact us
Barrios Kitchen.Bar.Social
1571 Barrington St, Halifax, NS B3J 1Z7
902-444-2515
info@barrioshfx.com